Frequently Asked Questions

Q. Why should we deoderize and sanitize our carpets and furniture?

A. Germs, bacteria, dustmites, pollins, pet dander, cooking oils and odors get trapped in your carpet, and furnitures fibers. Every time someone in the household gets sick with a cold or flu, the germs get trapped in the fibers. These germs and bacteria can become airborne, and pollute your home. We clean for health and will not clean a carpet if the customer decides not to have it deoderized and sanitized.

Q. Why should we have our carpets cleaned every 6 - 18 months?

A. People invest thousands of dollars into new carpets and furniture. Cleaning is protecting your investment from being damaged. The soil that is in your carpets and furniture that your vaccuum can't pull out do to its oily properties causes your carpet to wear and have a dull color and appearance.
What would your kitchen lenolium look like if you did not clean it for 2 years, only sweep it? Your carpet is designed to trap and hide dirt from showing. The dirt is their and must be removed.

Q. How long will my carpets take to dry?

A. Your carpets should be dry within 3 - 12 hours after a professional cleaning. If your carpets stay wet from any cleaning for more than 24 hours a health concern is created.

Q. Why should we spend additional money to have Dupont Teflon Carpet Protector, and or furniture protector applied after cleaning?

A. Carpet and furniture protectors otherwise known as Flourochemicals should be re applied after a cleaning if the professional IICRC certified cleaner finds it to be necessary, in order to allow not only easy clean up of stains but also to make vacuuming easier and more efficient, and your next professional cleaning will also be a greater success.
Would you like to pull out 28-35% more dust and dirt particles every time you vacuum? If the answer is yes then Dupont carpet and furniture protector is what you want.

Q. We just painted will your hoses scratch the paint on corners of our walls?

A. At Smile Carpet & Furniture Cleaning we have gone the extra step to make sure that your property and all valuables are protected in every way possible. We use wall corner, and stair edge protectors so our hoses do not damage baseboards or paint when we pull our hoses.